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How do I find and share my public restaurant profile URL?How do I get dinerr Mobile?How does the free trial work?What is the difference between Free, Pro, and Premium?How do I share my referral link?How do guests order with a table QR code?How do I manage reservations?How do I set up platform payments?How do I connect Google Business Profile?
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General questions
Restaurant
Orders
Tables
Chats
Team
Analytics
Payments
Reviews
Settings
MiscellaneousGeneral questions
Getting started
- dinerr is an all-in-one restaurant platform for your digital menu, orders, tables, team, payments, analytics, and guest experience.
- After you sign in on the web or in dinerr Mobile, start from Restaurant in the sidebar to set up your venue, then explore Orders, Tables, Payments, and Analytics as you grow.
- Every new restaurant account includes a 30-day free trial with access to all Premium features.
- Open Settings → Plan at Settings → Plan to see your trial end date and selected plan.
- You are not charged during the trial. Add a payment method before the trial ends if you want to continue on Premium.
- If you cancel or downgrade to the Free Plan before the trial ends, you will not be charged for a Premium subscription.
- If the trial ends without a payment method and you take no action, your account moves to the Free Plan (digital menu, QR ordering, and guest payments) until you upgrade again.
- Each dinerr owner account is set up for one restaurant location with its own menu, team, and billing.
- Need a second location? Email [email protected] and our team will help you with the best setup option.
- Guest platform payments through dinerr (Stripe Connect) are only available in supported countries.
- See the full list on our countries with platform payment support page.
- Open Payments in the sidebar to check whether Set up platform payments is available for your restaurant.
- Yes. The digital menu, orders, tables, team, chats, and analytics work without connecting Stripe.
- Guest platform payments are optional and only available in supported countries.
- Staff can still create orders and mark them complete; guests pay at the counter unless you enable Pay now on the menu.
- Connect platform payments later from Payments → Set up platform payments when you are ready.
- Your restaurant and guest data are stored securely and used to run menus, orders, reservations, and billing.
- Read our Privacy Policy for how we collect, use, and retain information.
- Export your restaurant data anytime from Settings → Data backup at Settings → Data backup
- To delete your account, see our Account deletion policy page or email [email protected] from your owner email.
- Search this support page for step-by-step guides or use live chat at the bottom of the page.
- Email [email protected] or call +1 831 273 1336 with your restaurant name and account email. For billing issues, include your Stripe customer details if you have them.
- If you added a payment method and keep Premium, your subscription starts when the trial ends.
- If you downgrade or cancel before then, you move to the Free Plan with no charge. Premium features such as the live orders board, AI phone, Google integration and Reserve with Google, chat, team, marketplaces, and other integrations end at that point.
- With no payment method and no action, your account also moves to the Free Plan automatically; your digital menu, QR ordering, and payments stay online.
- Manage your plan anytime under Settings → Plan.
- Guests can order for dine-in, takeaway, and delivery from your digital menu.
- Browse our support page for QR ordering, split bill, tips, reservations, and more.
- Mark dine-in, takeaway, and delivery under Restaurant → Details → Available services, and set VAT per type under Payments → Taxes & currency.
Plans and billing
Visit our pricing page for plan comparison, trial details, billing discounts, and subscription payment methods.
- The Free Plan includes a digital menu, QR code ordering, and payments. Free forever.
- Pro adds tables, reservations, split bill, analytics, menu promotions, and data backup.
- Premium adds everything in Pro plus AI phone answering, Google Business Profile, Google reviews, chat, staff orders, team management, roster and payroll hours, SMS/WhatsApp updates, delivery dispatch (DoorDash Drive, Uber Direct), marketplaces (Uber Eats, DoorDash, Grubhub, Just Eat Takeaway, Deliveroo, Glovo, foodpanda, Grab, Keeta), POS connections (Square, Toast, Clover, Lightspeed), QuickBooks, Gusto, webhooks, and advanced analytics.
- New accounts start on a 30-day Premium trial so you can try everything before choosing a plan.
- After the trial, you can stay on Premium (paid), switch to Pro, or downgrade to Free in Settings → Plan.
- See current plan prices on our pricing page.
- Open Settings → Plan at Settings → Plan
- Select the Free Plan or cancel your paid subscription in Manage billing.
- After downgrade you keep Restaurant (including profile QR codes), Settings, guest payments, and Orders → New order / Past orders. Tables, Analytics, Reviews, Chats, Team, Active orders, data backup, and integrations are disabled.
- Your menu and restaurant profile stay live for guests; upgrade again anytime to restore Pro or Premium features.
- When guests pay through dinerr, Stripe processes the payment securely. Available methods depend on your restaurant's Stripe settings and country (for example cards, Apple Pay, or Google Pay). dinerr does not charge separate onboarding or monthly payment fees.
- Stripe charges its standard processing rates, which you can see in your Stripe dashboard after you connect. On the Free Plan, dinerr also charges a 1% platform fee per guest card payment; restaurants on Pro or Premium pay no dinerr platform fee.
- Set VAT and service charges under Payments → Taxes & currency before accepting guest payments.
- Platform payments are only available in supported countries.
- Subscription billing is handled securely through Stripe when you choose a paid plan.
- Accepted methods include Apple Pay, Google Pay, and major credit and debit cards (Visa, Mastercard, American Express).
- Save 20% with the annual plans compared to paying monthly. See pricing page for current prices.
- Update your card or download invoices from Settings → Plan → Manage billing.
- Restaurant owners on dinerr can refer another restaurant. When the referral qualifies, you both get 20% off your next Pro or Premium invoice.
- Read the overview on our referral program page.
- Referrals apply to paid plans only. The Free plan does not qualify.
- Full terms are in our Terms of service.
- Open Settings → Plan at Settings → Plan while signed in as the restaurant owner.
- Copy your personal referral link or code from the Referrals section.
- Share it with another restaurant owner who has not used your code before.
- After a referral completes, you can share a new link from the same page.
- Open the referral link your friend shared or enter their code during signup on Get started.
- Complete signup and subscribe to Pro or Premium for the referral discount to qualify.
- Each referral code works once per new restaurant.
- If you already signed up without the link, contact us via our support page. We may not be able to apply a referral retroactively.
Onboarding
- After you sign up, the onboarding wizard guides you through owner name, restaurant address, plan selection, and billing setup.
- You can skip address lookup and enter details manually if your venue is not on Google Maps.
- Choose a plan during onboarding; paid plans include a free trial period with full feature access.
- Finish billing in Stripe when prompted if you selected a paid plan.
- After onboarding, open Restaurant in the sidebar to add your menu, hours, and table QR codes.
- Invite kitchen staff from Team → Invite or manage your team and assign them the Kitchen role.
- Kitchen staff open the invitation link, verify their email, and set a password. Then they use Sign in or dinerr Mobile on iOS and Android.
- After login they are taken to Orders → Active orders in kitchen view. They do not need billing or menu settings.
- Kitchen login requires a Premium plan (included during your 30-day trial). Team members cannot sign in on the Free Plan or Pro.
- dinerr Mobile is available on the App Store and Google Play for restaurant owners and staff.
- Download links and details are on our dinerr Mobile page.
- Sign in with the same email and password you use on dinerr.com. Your restaurant, orders, and tables stay in sync.
- You can also run dinerr in your browser on any phone or tablet; no app install is required.
Troubleshooting
- Confirm you are using the same email you registered with and check for typos.
- Use Forgot password on the sign-in page to reset your password via email.
- If you use two-factor authentication, enter the code from your authenticator app when prompted.
- Still stuck? Try Sign in or dinerr Mobile, use live chat on this page, or email [email protected] from your account email.
- On Sign in, Get started, or dinerr Mobile, try signing in with email and password if social login fails.
- Make sure pop-ups are allowed for dinerr.com and you complete the consent screen in the provider window.
- If you originally signed up with email, link social accounts from Settings → Account after signing in.
- Still blocked? Email [email protected] with the provider you used and any error message shown.
- Check spam, promotions, and junk folders for an email from dinerr.
- On the confirmation screen after sign-up, click Resend email and wait a few minutes.
- Add [email protected] to your safe senders list, then request another email.
- If nothing arrives after 15 minutes, contact us via live chat or [email protected] with the email you used to register.
- Ask them to check spam, promotions, and junk folders for an email from dinerr.
- From Team → Invite or manage your team, open the pending invitation and resend it if the option is available.
- Confirm you entered their email correctly and that your restaurant is on a Premium plan. Team members cannot sign in on the Free Plan.
- Add [email protected] to their safe senders list, then resend. If nothing arrives after 15 minutes, contact us via live chat or email with the invitee address.
- Confirm the QR code points to your restaurant. Reprint from Tables → Table QR codes or Restaurant → QR codes if the floor plan or slug changed.
- Check that dishes are marked Available to order under Restaurant → Menu and that your venue is not marked closed under Opening hours.
- For dine-in, guests must scan a valid table QR or open your public profile; test the link yourself from Restaurant → Details → link preview.
- If orders still do not appear in Active orders, contact support with the table name, time, and a screenshot of what the guest sees.
- Open Settings in the sidebar and go to the Plan tab at Settings → Plan
- If you subscribed through Stripe, click Manage billing to open the secure Stripe customer portal.
- In Stripe you can update your card, download invoices, or cancel your subscription.
- Manage billing only appears when your plan is billed through Stripe. Admin-assigned or promotional plans may not show this button.
- Need help? Email [email protected] with your restaurant name and account email.
- Platform payments (Stripe Connect for guest orders) are only available in supported countries.
- See the full list on our countries with platform payment support page.
- If your country is supported but the tab is still missing, finish restaurant onboarding and confirm your country in Restaurant details, then contact support.
- Open Payments → Set up platform payments (or Manage platform payments) and review any banners or required fields from Stripe.
- Common fixes: upload a clear ID document, confirm legal business name and address match your bank account, and complete all outstanding verification steps.
- Use the Open Stripe Dashboard link in the Payments tab to finish identity or banking verification directly in Stripe.
- If Stripe shows Restricted or Rejected, follow Stripe’s prompts or contact Stripe support with your Connect account ID.
- Still stuck? Email [email protected] with screenshots of the Payments tab status and we will help.
Guest experience
- Create table QR codes under Tables → Table QR codes setup and print or display them on each table.
- Guests scan the QR code with their phone camera to open your digital menu. No app download required.
- They browse categories, customize dishes, and add items to the cart.
- Guests place the order from the cart; it appears in Orders → Active orders for your team.
- Guests can pay in the browser when platform payments are enabled, or staff can collect payment separately.
- For takeaway or delivery, guests can also order from your public restaurant profile, Restaurant → QR codes, or other QR codes you create.
- Guests open your restaurant profile or a general menu QR code (Tables → Other QR codes, or Restaurant → QR codes).
- In the cart checkout, guests choose Dine-in, Takeaway, or Delivery.
- For delivery, guests enter a delivery address before placing the order.
- Delivery orders are placed by guests online. Staff cannot create delivery orders from Orders → New order.
- Staff can create dine-in or takeaway orders from Orders → New order. Mark Dine in, Takeaway, and Delivery under Restaurant → Details → Available services, and set VAT per type under Payments → Taxes & currency.
- At delivery checkout, guests see a live delivery fee quote for their address. They can opt in to SMS order updates (msg and data rates may apply).
- When a delivery order is ready, staff open Orders → Active orders and dispatch it via DoorDash Drive or Uber Direct when connected.
- Guests open your public restaurant profile in their browser.
- They tap Chat with us to open a message thread with your team (no app download required).
- Guests type a message and send it; you reply from Chats → Active chats in your dashboard.
- Guests and staff can share images, documents, PDFs, or voice notes using the attachment and microphone controls in the chat composer.
- On the guest menu and cart, guests use the floating language selector to pick their preferred language.
- Menu text appears in that language when you have added translations under Restaurant → Menu → edit item → Translations.
- If a translation is missing, dinerr falls back to your default menu language for that item.
- When platform payments are enabled, guests can choose Split the bill at checkout.
- Each guest enters the amount they want to pay, for example half the remaining balance.
- Guests can record a cash portion or pay their share by card with Pay now.
- The order stays open until the full balance is paid.
- Yes. During card checkout guests can select a tip percentage or enter a custom amount.
- Tips are processed with the same Stripe payment as the order total.
- Tip options appear after platform payments are set up and enabled for your restaurant.
- After guests place an order from your digital menu, they can tap Pay now on the order confirmation screen.
- When platform payments are connected, guests pay by card in the browser and can add a tip or split the bill.
- On Pro and Premium, guests can also choose Pay at restaurant. The order stays open and appears in Orders → Active orders under Payment pending until staff collect payment. On the Free Plan, pay at restaurant is only offered when platform payments are not connected.
- Guest card payments are available on the Free Plan once Stripe is connected under Set up platform payments.
- Guests open your public restaurant profile and tap Reserve.
- They choose party size, date, and an available time slot.
- Guests enter contact details and confirm the booking.
- The reservation appears under Tables → Floor for the selected day.
- Configure availability and rules under Tables → Floor → reservation settings.
- Enable Require reservation deposit in reservation settings if you want a card hold for online bookings.
- Guests authorize the deposit amount when confirming; the card is not charged until you capture it.
- Open a reservation in Tables → Floor to capture or release the deposit hold.
- Deposits require platform payments to be set up for your restaurant.
- After payment or completing an order, guests may see a prompt to rate their visit.
- They choose a star rating, optionally add a written comment and photos, then tap Send review.
- You read and respond to reviews under Reviews → dinerr reviews. Enable SMS review reminders under Settings → Integrations to nudge guests after their visit.
- Guests who provide a phone number with their order can receive order status updates by SMS or WhatsApp.
- Updates are sent automatically as your team moves the order through its statuses.
- Message and data rates may apply, depending on the guest's mobile plan.
- You can also enable SMS or WhatsApp review reminders under Settings → Integrations to nudge guests after their visit.
- After a successful payment, guests can rate their visit in the review prompt.
- On the same screen they enter an email address and tap Send to receive a receipt.
- The receipt is sent to that email; guests should check spam if it does not arrive within a few minutes.
- Restaurant staff cannot resend guest receipts from the dashboard; the guest can use the review link from their order if still available.
- When you add allergy tags and dietary labels on a dish (Restaurant → Menu → edit item → Dietary & allergens), guests see them on the item page.
- Guests can open any dish to read ingredients, calories, and allergen icons before ordering.
- Keep allergy data accurate and up to date. dinerr displays what you enter but does not replace professional allergen advice.
- Yes. On a dish page guests can enter a special request (for example “no onions”) before adding the item to the cart.
- Special requests appear on the order in Active orders and in kitchen view for your team.
- Use dish options and modifiers for standard choices; use special requests for one-off notes.
Restaurant
Restaurant details
- Open Restaurant in the sidebar.
- Go to the Details tab at Restaurant → Details
- In the General information section, update your name, address, cuisine, type, services, setting, and description.
- Review the Contact information and Banner & logo sections on the same page if you need to change those too.
- Click Save at the bottom of the page.
- Open Restaurant in the sidebar and go to the Details tab at Restaurant → Details.
- In General information, use the restaurant link field to customize your slug (the short name in the URL).
- Click the link preview below the field to open your live profile in a new browser tab.
- Your public profile URL looks like https://restaurants.dinerr.com/your-slug. Replace your-slug with the value you chose.
- Share this link on social media, your website, or Google Business Profile so guests can view your menu, reserve a table, or chat with you.
- Open Restaurant in the sidebar and go to the Details tab.
- In General information, use the cuisine tags field to search existing tags.
- Select a tag to add it, or type a custom tag and press Enter to create one.
- Click the x on a tag to remove it, then click Save at the bottom of the page.
- Open Restaurant in the sidebar and go to the Details tab.
- Scroll to the Contact information section on the same page.
- Update email, phone, website, and social profile links.
- Click Save at the bottom of the page.
- Open Restaurant → Details at Restaurant → Details
- Under Available services, open Order types and select Dine in, Takeaway, and/or Delivery that you offer.
- Open Payments → Taxes & currency to set VAT and service charges for dine-in, takeaway, and delivery separately.
- Guests choose the order type in the cart checkout on your digital menu. Staff create dine-in or takeaway orders from Orders → New order; delivery is guest-only online.
- Open Restaurant in the sidebar and go to the Details tab.
- Scroll to the Banner & logo section on the same page.
- Upload or drag an image into the logo, mobile banner, or desktop banner area.
- Replace or remove images as needed.
- Click Save at the bottom of the page.
Opening hours
- Open Restaurant in the sidebar.
- Go to the Opening hours tab at Restaurant → Opening hours
- Choose Open with main hours, or another status such as temporarily or permanently closed.
- Set hours for each day or mark days as Closed.
- Click Save. For delivery, kitchen, lunch, or other schedules that differ from main hours, add Service-specific hours in Holidays & exceptions on the same tab.
- Open Restaurant and go to the Opening hours tab.
- In Holidays & exceptions, add or edit public holidays and custom dates above the Service-specific hours block.
- Edit imported holidays or click Add new date for custom dates.
- Set hours or mark days Closed, then click Save.
- Open Restaurant in the sidebar and go to the Opening hours tab at Restaurant → Opening hours
- Set your main opening hours in the Opening hours section at the top of the page first.
- In Holidays & exceptions, scroll past holiday dates to the Service-specific hours section.
- Open the service dropdown and select a type, for example Delivery, Kitchen, Lunch, Takeaway, or Online operating hours.
- Choose Same as opening hours to mirror your main schedule, or Custom schedule to set different times per day. Use Apply to all on a day to copy hours across the week.
- Remove a service with the delete icon if you no longer need it. Click Save at the bottom of the page.
Menu
- Open Restaurant in the sidebar and go to the Menu tab at Restaurant → Menu
- Click Add new category.
- Enter a category name and optionally add an image in the drawer.
- Click Save in the drawer to create the category.
- Drag categories by the handle in the left list to reorder them.
- Use edit or delete on a category to update or remove it.
- Open Restaurant and go to the Menu tab.
- Select a category from the list or expand it in the workspace.
- Click Add new dish for that category.
- Enter the dish name, price, photo, and description in the Item details section.
- Toggle Available to order if guests should be able to order the dish.
- Click Save in the drawer.
- Use edit, duplicate, or delete on a dish to manage existing items.
- Open a dish for editing from Restaurant → Menu.
- In the Customization options section, click Add option and name the group (for example Size or Toppings).
- Set whether each option changes the price and enter the amount if needed.
- Save the dish; guests see options when ordering that item.
- Open a dish for editing from Restaurant → Menu.
- Scroll to the Dietary & allergens section and select tags that apply (for example vegetarian, gluten-free).
- Save the dish so guests with dietary needs can identify safe choices on the menu.
- Open a category or dish for editing from Restaurant → Menu.
- In the Translations section, choose a language and enter the translated name and description.
- Repeat for each language you want to support on the guest menu.
- Save your changes. Guests see menu text in their selected language when translations exist.
- Open Restaurant and go to the Menu tab.
- Drag categories using the handle in the left category list.
- Drag dishes within a category to change their display order.
- Open Restaurant and go to the Menu tab.
- Use the search field at the top to filter categories and dishes by name.
Promotions
- Open Restaurant and go to the Promotions tab at Restaurant → Promotions
- Click Add new promotion, or pick Start from template for a ready-made promo.
- Fill in promotion details in the drawer.
- Click Save in the drawer.
- Use edit or delete on an existing promotion to update or remove it.
- Active promotions appear to guests on your digital menu according to the dates you set.
- Open Restaurant → Promotions at Restaurant → Promotions
- Create a promotion and choose the set menu type (or start from a set menu template if available).
- Define tiers, included dishes, and pricing. Guests see set menus at the top of the digital menu.
- Save and set start/end dates; guests tap a set menu to pick dishes and add the bundle to their cart.
Google Business
- Open Restaurant and go to the Google tab at Restaurant → Google
- Connect your Google account and select your business location.
- Review synced profile details and opening hours.
- Confirm the connection to keep your data in sync.
- Synced data powers Google reviews in dinerr and Google insights in Analytics → Growth.
- Reserve with Google requires the Premium plan (included during your 30-day trial). Compare plans under Settings → Plan at Settings → Plan. After trial expiry, accounts move to the Free plan unless you subscribe to a paid plan.
- Set up Tables → Floor on the Pro plan or higher at Tables → Floor, reservation settings, reservable tables, and opening hours.
- Open Restaurant → Google integration at Restaurant → Google and complete the Get booked on Google steps (place, hours, reservations, and Google Business Profile).
- When every step is complete on Premium, dinerr handles Google Reserve feed enrollment automatically. There is no separate manual feed setup in your dashboard.
- Status may show as pending Google until partner enrollment completes; keep reservations and hours up to date in dinerr while you wait.
- Once live, diners can book from Google Maps and Search into your dinerr reservations. Downgrading from Premium to Pro removes Google tab access and stops feed updates.
Orders
New order
- Open Orders in the sidebar.
- Go to the New order tab at Orders → New order
- Choose dine-in or takeaway, select a table if needed, and add dishes from the menu.
- Adjust quantities, notes, or modifiers in the order cart.
- Review totals in the cart panel on the right.
- Click Place order to send the order to the kitchen.
- Switch to Active orders to track preparation, or stay on New order to place another.
- From Orders → New order, select a table that has an upcoming reservation.
- If a reservation exists for that table, you are prompted to link it to the order.
- Confirm the link or skip to create a walk-in order without a reservation.
Active orders
- Open Orders in the sidebar.
- Go to the Active orders tab at Orders → Active orders
- Review open orders on the board view, or switch to Kitchen view for line-by-line prep.
- Use the header search on this tab to find a specific order quickly.
- Open Orders → Active orders.
- Switch from Current orders to Kitchen using the view toggle at the top.
- Kitchen view shows dishes line by line for preparation; kitchen staff are redirected here after login.
- Open Orders and go to the Active orders tab.
- Select the order you want to update.
- Change the order status using actions such as preparing, ready, or served.
- In Kitchen view, update individual dish lines as they are prepared.
- Confirm updates so staff and guests see the new status.
- When guests choose Pay at restaurant, orders appear in Orders → Active orders in the Payment pending column.
- Open the order card and confirm items while the guest pays at the counter.
- Move the order to the next status (for example preparing or served) once payment is received, or use the payment actions on the order card.
- Kitchen view focuses on dish prep and may hide Payment pending. Use the board view for cash and counter payments.
- Open Orders → Active orders and select the order.
- Open the reassign or move table action on the order card.
- Choose the new table from your floor plan.
- Confirm so the order and any linked QR session move to the new table.
- Open Orders → Active orders and select the order.
- Use available actions on the order card to void items, adjust quantities, or cancel the order.
- Some changes may be limited after payment. Refund payments from Payments → Order payments if needed.
- Completed orders move to Past orders for your records.
- Guests place marketplace orders on Uber Eats; staff do not create them manually in dinerr.
- Marketplace orders appear automatically on Orders → Active orders with a marketplace badge.
- Accept an incoming marketplace order, or cancel it if you cannot fulfill it; auto-accept can be enabled on the Integrations tab.
- Marketplace orders then move through the same kitchen statuses as your other orders.
- Split bill and counter payment are not available for marketplace orders. Payment is handled by the marketplace.
- Guests place marketplace orders on DoorDash; staff do not create them manually in dinerr.
- Marketplace orders appear automatically on Orders → Active orders with a marketplace badge.
- Accept an incoming marketplace order, or cancel it if you cannot fulfill it; auto-accept can be enabled on the Integrations tab.
- Marketplace orders then move through the same kitchen statuses as your other orders.
- Split bill and counter payment are not available for marketplace orders. Payment is handled by the marketplace.
- Guests place marketplace orders on Grubhub; staff do not create them manually in dinerr.
- Marketplace orders appear automatically on Orders → Active orders with a marketplace badge.
- Accept an incoming marketplace order, or cancel it if you cannot fulfill it; auto-accept can be enabled on the Integrations tab.
- Marketplace orders then move through the same kitchen statuses as your other orders.
- Split bill and counter payment are not available for marketplace orders. Payment is handled by the marketplace.
- Guests place marketplace orders on Just Eat Takeaway; staff do not create them manually in dinerr.
- Marketplace orders appear automatically on Orders → Active orders with a marketplace badge.
- Accept an incoming marketplace order, or cancel it if you cannot fulfill it; auto-accept can be enabled on the Integrations tab.
- Marketplace orders then move through the same kitchen statuses as your other orders.
- Split bill and counter payment are not available for marketplace orders. Payment is handled by the marketplace.
- Guests place marketplace orders on Deliveroo; staff do not create them manually in dinerr.
- Marketplace orders appear automatically on Orders → Active orders with a marketplace badge.
- Accept an incoming marketplace order, or cancel it if you cannot fulfill it; auto-accept can be enabled on the Integrations tab.
- Marketplace orders then move through the same kitchen statuses as your other orders.
- Split bill and counter payment are not available for marketplace orders. Payment is handled by the marketplace.
- Guests place marketplace orders on Glovo; staff do not create them manually in dinerr.
- Marketplace orders appear automatically on Orders → Active orders with a marketplace badge.
- Accept an incoming marketplace order, or cancel it if you cannot fulfill it; auto-accept can be enabled on the Integrations tab.
- Marketplace orders then move through the same kitchen statuses as your other orders.
- Split bill and counter payment are not available for marketplace orders. Payment is handled by the marketplace.
- Guests place marketplace orders on foodpanda; staff do not create them manually in dinerr.
- Marketplace orders appear automatically on Orders → Active orders with a marketplace badge.
- Accept an incoming marketplace order, or cancel it if you cannot fulfill it; auto-accept can be enabled on the Integrations tab.
- Marketplace orders then move through the same kitchen statuses as your other orders.
- Split bill and counter payment are not available for marketplace orders. Payment is handled by the marketplace.
- Guests place marketplace orders on Grab; staff do not create them manually in dinerr.
- Marketplace orders appear automatically on Orders → Active orders with a marketplace badge.
- Accept an incoming marketplace order, or cancel it if you cannot fulfill it; auto-accept can be enabled on the Integrations tab.
- Marketplace orders then move through the same kitchen statuses as your other orders.
- Split bill and counter payment are not available for marketplace orders. Payment is handled by the marketplace.
- Guests place marketplace orders on Keeta; staff do not create them manually in dinerr.
- Marketplace orders appear automatically on Orders → Active orders with a marketplace badge.
- Accept an incoming marketplace order, or cancel it if you cannot fulfill it; auto-accept can be enabled on the Integrations tab.
- Marketplace orders then move through the same kitchen statuses as your other orders.
- Split bill and counter payment are not available for marketplace orders. Payment is handled by the marketplace.
Past orders
- Open Orders in the sidebar.
- Go to the Past orders tab at Orders → Past orders
- Browse or search completed orders and open one for details.
Tables
Reservations
- Open Tables in the sidebar.
- Go to the Floor tab at Tables → Floor
- Use the date picker to choose a day and view bookings.
- Click a reservation for details or use the add action to create a new booking.
- Open Tables and go to the Floor tab.
- Open reservation settings from the setup banner or settings control.
- Set party sizes, booking rules, templates, and online availability.
- Optionally enable reservation deposits (requires platform payments).
- Save your changes.
- Open the floor plan editor from Tables → Floor (View floor plan or Edit floor plan).
- Select a table on the plan and open its properties.
- Enable reservable so the table can be assigned to online and in-house reservations.
- Save the floor plan, then confirm party sizes and availability under Tables → Floor → reservation settings.
- Share your public restaurant profile link or enable Reserve with Google.
- Guests tap Reserve, pick a time, and enter their details.
- Bookings sync to Tables → Floor on the correct date.
- Adjust availability anytime in reservation settings.
Waitlist
- Open Tables in the sidebar.
- Go to the Floor tab at Tables → Floor and open the Waitlist section.
- Add guests with party size and contact details.
- Update status or seat guests when a table is ready.
Guest book
- Open Tables in the sidebar.
- Go to the Guests tab at Tables → Guests
- Search or browse guest profiles and visit history.
- Open a guest to edit details or start a new reservation.
Floor plan
- Open Tables in the sidebar and go to the Floor tab.
- Complete setup steps for opening hours, QR template, and reservation settings if prompted.
- Click the floor plan step or Edit floor plan to open the editor at Tables → Edit floor plan
- Add floors, drag tables and shapes onto the plan, and set table properties.
- Save your floor plan so reservations can assign tables.
- Open Tables in the sidebar.
- From Floor, click View floor plan or Edit floor plan to open Tables → Edit floor plan.
- Select a floor and move, resize, or delete tables and shapes.
- Save changes before leaving the editor.
QR codes
- Open Tables → table QR setup at Tables → Table QR codes.
- If prompted, complete the QR template step in the Tables setup banner on the Floor tab first.
- Choose logo placement, colors, and label style for printed table codes.
- Save the template, then generate table or other QR codes from the Table QR codes and Other QR codes segments.
- Open Tables in the sidebar.
- Open table QR setup at Tables → Table QR codes
- Open the Table QR codes segment if needed.
- Configure your QR template if this is your first setup.
- Generate or download QR codes for individual tables.
- Open Tables QR setup at Tables → Other QR codes.
- Open the Other QR codes segment.
- Choose the QR type you need (for example general menu, takeaway, or profile).
- Create, customize, and download or print the QR code.
- Display non-table QR codes at the bar, entrance, or on takeaway packaging. Profile menu QR codes also live under Restaurant → QR codes.
Chats
Active chats
- Open Chats in the sidebar.
- Go to the Active chats tab at Chats → Active chats
- Select a conversation from the list to read guest messages.
- Type your reply in the message field and send. Guests see replies in their browser.
- Open Chats → Active chats and select a conversation.
- Use the paperclip icon to upload an image, PDF, or document, or the microphone icon to record a voice note (when supported by the browser).
- The file uploads and appears in the thread automatically. You do not need a separate send action for attachments.
- Guests can attach files the same way from Chat with us on your restaurant profile.
- Open Chats in the sidebar.
- Go to the Past chats tab at Chats → Past chats to browse closed conversations.
Team
Invite or manage your team
- Open Team in the sidebar (requires Premium, not available on the Free Plan).
- Go to the Invite or manage your team tab at Team → Invite or manage your team
- Click Invite team member.
- Enter the email address and choose a role.
- Send the invitation; the team member completes setup from the email link.
- Team members cannot sign in while your restaurant is on the Free Plan.
- Owner (restaurant) and Restaurant admin have full access to settings, billing, team, and every area of the dashboard.
- Restaurant manager can run orders, tables, chats, and day-to-day operations but cannot manage subscription billing or delete the restaurant.
- Waiter can work with orders and tables. Kitchen staff see Orders → Active orders in kitchen view only after login.
- Kitchen staff are redirected to kitchen view at Orders → Active orders (kitchen view). They do not need menu or billing access.
- Choose the role that matches what they do when inviting them from Team → Invite or manage your team.
- Change roles anytime from the same team list.
- Open Team and go to the Invite or manage your team tab.
- Find the team member in the list.
- Open their profile or role control.
- Select a new role and save the change.
- Open Team → Invite or manage your team.
- Find the team member you want to remove.
- Open their profile and choose remove or delete; confirm to revoke their access.
Notes
- Open Team in the sidebar.
- Go to the Notes tab at Team → Notes
- Switch between Daily notes (shared with the team) and Private notes (only you) using the tabs at the top.
- Click Add note, enter text, and optionally set category, assignee, priority, or due date.
- Use the date range and category filters to find past notes; the header search filters notes on this tab.
- Save the note so it appears in the logbook for your team.
Roster and payroll
- Open Team in the sidebar.
- Go to the Roster tab at Team → Roster
- Add or edit shifts for team members on the schedule.
- Remove a shift by selecting it and using the delete control.
- Open Team in the sidebar.
- Go to the Payroll tab at Team → Payroll
- Use the week arrows to move between weeks. Hours come from shifts saved on the Roster tab.
- Choose a date range, set hourly wages or annual salaries where needed, then export to Excel for your records.
- Click Export Excel to download a labor cost summary for the selected period.
- If Gusto is connected, set each team member's Gusto employee ID in the wage modal or payroll list.
- After reviewing hours for the period, click Post to Gusto to send roster hours to Gusto.
Analytics
Analytics reports
- Open Analytics in the sidebar (Pro required).
- Go to the Overview tab at Analytics → Overview
- Use the date range controls to review key performance metrics and recommendations.
- Open Analytics in the sidebar.
- Go to the Sales & menu tab at Analytics → Sales & menu
- Compare revenue, item performance, and trends for the selected period.
- Open Analytics in the sidebar.
- Go to the Profitability tab at Analytics → Profitability
- Review margins, costs, and refunds to understand what drives profit.
- Open Analytics in the sidebar.
- Go to the Operations tab at Analytics → Operations
- Track table turnover, peak hours, and service efficiency for the selected period.
- Open Analytics in the sidebar.
- Go to the Forecast tab at Analytics → Forecast
- See projected demand and revenue trends based on your historical data.
- Open Analytics in the sidebar.
- Go to the Growth tab at Analytics → Growth
- Review dinerr guest reviews and Google Business Profile metrics; connect Google under Restaurant → Google if prompted.
- Open Analytics and choose Overview, Sales & menu, Profitability, Operations, Forecast, or Growth.
- Set the date range for the data you want to export.
- Click Export or download to save the report.
Payments
Platform payments setup
- Open Payments in the sidebar.
- Go to Set up platform payments if it is shown for your account.
- Start onboarding and enter your business details.
- Complete Stripe Express onboarding. Guest card payments are processed on your connected Stripe account; dinerr facilitates the integration but is not the merchant of record for guest orders.
- Complete verification; you can also finish setup from Settings if onboarding was started there.
- Open Payments in the sidebar.
- Open Set up platform payments or Manage platform payments depending on your status.
- Follow the Stripe prompts to connect, verify, or update your account.
Manage platform payments
- Open Payments in the sidebar.
- Go to Manage platform payments once onboarding is complete.
- Review balances, guest payment method toggles, payout schedule, and account status. Funds settle to your connected Stripe account.
- Use Update bank & verification or the Stripe Dashboard link to change payout details or resolve verification requirements.
- Open Payments → Manage platform payments to see your Stripe Connect balance and payout schedule.
- Stripe transfers funds from your connected account to your linked bank on the schedule shown (daily, weekly, or monthly).
- Pending amounts are still processing; available balance is ready for payout. Instant payouts, when eligible, are managed in Stripe.
- For payout timing issues, open the Stripe Dashboard link in that tab or contact Stripe support with your Connect account ID.
Order payments
- Open Payments in the sidebar.
- Go to the Order payments tab at Payments → Order payments
- Browse transactions and open a payment for details.
- Open Payments → Order payments.
- Find the transaction and open it for details.
- Click Refund, choose full or partial amount, and select a reason.
- Confirm the refund; Stripe processes it and the guest is notified by their bank.
- Card disputes are opened by the guest's bank and processed in Stripe, not manually in dinerr.
- Open Payments in the sidebar and go to the Disputes tab at Payments → Disputes
- Open a dispute to review the reason and upload evidence before the deadline.
- Submit clear receipts, order details, and delivery or service proof; Stripe notifies you of the outcome.
- Open Payments in the sidebar.
- Go to the Taxes & currency tab at Payments → Taxes & currency
- Set VAT for dine-in, takeaway, and delivery, plus service charge if you use one.
- Expand Advanced tax rules for category-specific rates when needed.
- Save your changes and confirm currency settings.
Reviews
dinerr reviews
- Open Reviews in the sidebar.
- Go to the dinerr reviews tab at Reviews → dinerr reviews
- Browse ratings and feedback left by guests in dinerr.
- Guests rate their visit after an order or payment. See the guest review steps in the Guest experience section of this page.
- New reviews appear under Reviews → dinerr reviews at Reviews → dinerr reviews
- Open a review to read the full comment and photos, then publish a public reply if you wish.
- Enable SMS review reminders under Settings → Integrations to automatically text guests a review link after their visit.
- For Google reviews, connect Google Business Profile and open Reviews → Google reviews.
- Open Reviews in the sidebar.
- Open the dinerr reviews or Google reviews tab.
- Select the review you want to respond to.
- Write and publish your reply.
Google reviews
- Connect Google Business Profile under Restaurant → Google tab first if you have not already.
- Open Reviews in the sidebar.
- Go to the Google reviews tab at Reviews → Google reviews
- Browse synced Google ratings and responses.
Settings
Account
- Open Settings in the sidebar.
- Go to the Account tab at Settings → Account
- Update your name, email, or phone number.
- Save your changes.
- Open Settings in the sidebar.
- Go to the Account tab at Settings → Account
- Open the two-factor authentication section.
- Follow the setup steps with your authenticator app.
- Save backup codes in a secure place.
- Open Settings in the sidebar.
- Go to the Account tab at Settings → Account
- Enter your current password and a new password.
- Save to apply the new password.
- On Sign in or Get started, use the Google, Apple, or Facebook buttons below the email form.
- Complete the provider sign-in flow in the pop-up window.
- If you already have an email account, sign in with email first, then link social login from Settings → Account.
- Social sign-in creates or connects to the same dinerr account when the email matches.
- Account deletion is handled by our support team to protect your data and billing records.
- Follow the steps on our Account deletion policy page or email [email protected] from your account email with your restaurant name and deletion request.
- We will confirm once your account and associated data have been scheduled for removal per our privacy policy.
Preferences
- Open Settings in the sidebar.
- Go to the Preferences tab at Settings → Preferences
- Toggle email, push, or sound notifications as needed and save. Push alerts on dinerr Mobile require the app installed and notification permissions enabled.
- Check the bell icon in the dashboard header for in-app alerts such as new orders or disputes; the badge shows unread count.
- Open Settings in the sidebar.
- Go to the Preferences tab at Settings → Preferences
- Choose theme, date format, preferred language, or other display options and save.
- dinerr is available in English, Chinese (Simplified and Traditional), Spanish, Arabic, Portuguese, Japanese, French, German, Korean, Hindi, Indonesian, and Russian.
- Change your dashboard language under Settings → Preferences.
- Guests use a separate language selector on the menu; add dish and category translations under Restaurant → Menu → edit item → Translations.
- Open Settings in the sidebar.
- Go to the Preferences tab at Settings → Preferences
- Find the default screen setting.
- Pick the page you want after login and save.
- Use the search field in the top header when it appears on supported pages and tabs.
- Search works on Orders → Active orders or Past orders, Payments → Order payments or Disputes, Team → Notes (logbook), Tables → Floor, and Restaurant → Menu.
- It is not shown on every tab, for example switch to Active orders before searching orders. New order does not include search.
- Type to filter the current list; clear the field to reset results.
- On any dashboard page, press ? (or Shift + /) to open the shortcuts help panel.
- Press o to open Orders, t for Tables, or p for Restaurant.
- Press g, then within about a second press o, t, or p to jump to Orders, Tables, or Restaurant (go-to chord).
- Shortcuts are disabled while you are typing in a text field, dropdown, or search box.
Integrations
- Open Settings in the sidebar.
- Go to the Integrations tab at Settings → Integrations
- Enable outbound webhooks and enter your HTTPS endpoint URL to receive restaurant events in real time.
- Toggle accounting export if you need structured exports for bookkeeping tools.
- Enable SMS review reminders to automatically text guests a review link after orders; save your changes.
- In Connected services, connect delivery (DoorDash Drive, Uber Direct), marketplaces (Uber Eats, DoorDash Marketplace, Grubhub, Just Eat Takeaway, Deliveroo, Glovo, foodpanda, Grab, Keeta), POS (Square, Toast, Clover, Lightspeed), AI phone, QuickBooks Online, or Gusto using Connect. Each partner shows a status badge when linked.
- Toggle DoorDash Drive delivery on to let guests get delivery quotes at checkout and to dispatch couriers from Active orders.
- For QuickBooks, map revenue, refunds, and clearing accounts in the QuickBooks account mapping section before your first sync.
- For Gusto (US payroll), connect Gusto and map each team member to a Gusto employee ID on the Payroll tab.
- Click Save on the Integrations tab. Use Sync now for QuickBooks after your accounts are mapped.
- Open Settings in the sidebar and go to the Integrations tab at Settings → Integrations.
- In Connected services, click Connect next to DoorDash Drive.
- Enable the DoorDash Drive delivery toggle so guests can request delivery quotes at checkout.
- Guests who choose Delivery at checkout enter an address and see a live delivery fee before placing the order.
- When an order is ready, open Orders → Active orders and dispatch it to a DoorDash courier.
- Open Settings → Integrations and click Connect next to QuickBooks Online.
- Complete OAuth sign-in with your QuickBooks company, then map revenue, refunds, and clearing accounts in the QuickBooks account mapping section.
- Enable the QuickBooks sync toggle and save your changes on the Integrations tab.
- dinerr posts daily journal entries from your sales summaries to QuickBooks Online.
- Use Sync now on the Integrations tab or review synced data under Analytics → Profitability.
- Gusto is available for US restaurants on Premium. Open Settings → Integrations.
- Click Connect next to Gusto and complete OAuth sign-in with your Gusto company.
- On Team → Payroll, map each team member to their Gusto employee ID in the wage modal.
- Approve roster hours for the pay period on the Payroll tab.
- Click Post to Gusto to send payroll hours to Gusto for the selected period.
- Uber Eats Marketplace requires Premium and is available in select countries. Open Settings → Integrations.
- Click Connect next to Uber Eats and enter the Uber store ID from your Uber Eats merchant account.
- New Uber Eats orders appear automatically on Orders → Active orders with a marketplace badge.
- Accept or cancel incoming marketplace orders from Active orders, or enable auto-accept on the Integrations tab.
- Optionally enable menu sync to publish your dinerr menu to your Uber Eats store; the menu also syncs automatically every night.
- Grubhub Marketplace requires Premium and is available in select countries. Open Settings → Integrations.
- Click Connect next to Grubhub and enter the Grubhub store ID from your Grubhub merchant account.
- New Grubhub orders appear automatically on Orders → Active orders with a marketplace badge.
- Accept or cancel incoming marketplace orders from Active orders, or enable auto-accept on the Integrations tab.
- Optionally enable menu sync to publish your dinerr menu to your Grubhub store; the menu also syncs automatically every night.
- Marketplace integrations require Premium and are available in select countries. Open Settings → Integrations.
- Click Connect next to the marketplace and enter the store ID from your marketplace merchant account.
- New marketplace orders appear automatically on Orders → Active orders with a marketplace badge.
- Accept or cancel incoming marketplace orders from Active orders, or enable auto-accept on the Integrations tab.
- Optionally enable menu sync to publish your dinerr menu to your marketplace store; you can also sync any time with Sync menu now.
- Uber Direct requires Premium and is available in select countries. Open Settings → Integrations.
- Click Connect next to Uber Direct and enable the Uber Direct delivery toggle.
- Guests who choose Delivery at checkout see a live Uber Direct delivery fee quote before placing the order.
- When an order is ready, open Orders → Active orders and dispatch it to an Uber courier.
- Open Settings → Integrations and click Connect Square.
- Sign in with your Square account and authorize dinerr, then select the Square location that belongs to your restaurant.
- Turn on "Sync menu from Square" to import your Square catalog as your dinerr menu. Square stays the source of truth. Menu editing in dinerr is locked while this is on.
- Turn on "Send orders to Square" so new dinerr orders appear in your Square POS and kitchen flow automatically.
- Make sure your Square catalog prices include a currency. Items without one are skipped during sync. If the connection expires, reconnect Square on the same tab.
- Toast POS requires Premium. Open Settings → Integrations.
- Toast connections are onboarded through the Toast partner program. Ask your Toast representative for the Toast restaurant GUID to use with dinerr.
- Click Connect next to Toast POS, paste your Toast restaurant GUID, and save.
- New dinerr orders appear in your Toast POS and kitchen flow automatically.
- Your menu stays managed in dinerr. There is no catalog sync. If orders stop appearing, disconnect and reconnect on the same tab, or contact support.
- Open Settings → Integrations and click Connect Clover.
- Sign in with your Clover account and authorize dinerr, then select the Clover merchant that belongs to your restaurant.
- Turn on "Sync menu from Clover" to import your Clover catalog as your dinerr menu. Clover stays the source of truth. Menu editing in dinerr is locked while this is on.
- Turn on "Send orders to Clover" so new dinerr orders appear in your Clover POS and kitchen flow automatically.
- Make sure your Clover catalog prices include a currency. Items without one are skipped during sync. If the connection expires, reconnect Clover on the same tab.
- Open Settings → Integrations and click Connect Lightspeed.
- Sign in with your Lightspeed account and authorize dinerr, then select the Lightspeed business location that belongs to your restaurant.
- Turn on "Sync menu from Lightspeed" to import your Lightspeed menu as your dinerr menu. Lightspeed stays the source of truth. Menu editing in dinerr is locked while this is on.
- Turn on "Send orders to Lightspeed" so new dinerr orders appear in your Lightspeed POS and kitchen flow automatically.
- Make sure your Lightspeed menu prices include a currency. Items without one are skipped during sync. If the connection expires, reconnect Lightspeed on the same tab.
- AI phone requires the Premium plan. Open Settings → Integrations and click "Enable AI phone". If the card says AI phone is not set up for your account, contact support to enable it.
- We provision a dedicated AI number for your restaurant. This usually takes a few minutes and the card shows "Setting up…" until it is ready.
- Share your AI number with guests or forward your existing restaurant line to it. dinerr answers calls, handles questions and texts callers your ordering link.
- The card shows your AI number and how many calls it handled this month.
- Gusto payroll: United States only.
- DoorDash Drive: United States, Canada, Australia, and New Zealand.
- Uber Direct: United States, Canada, Australia, New Zealand, United Kingdom, Ireland, France, Germany, Spain, Italy, Netherlands, Belgium, Portugal, Austria, Switzerland, Sweden, Norway, Denmark, Finland, Poland, Czechia, Japan, South Korea, Taiwan, Singapore, Mexico, Brazil, Argentina, Chile, Colombia, South Africa, and the United Arab Emirates.
- Uber Eats Marketplace: Argentina, Australia, Belgium, Canada, Chile, Costa Rica, Denmark, Dominican Republic, Ecuador, El Salvador, Finland, France, Germany, Guatemala, Ireland, Italy, Japan, Kenya, Luxembourg, Mexico, Netherlands, New Zealand, Panama, Poland, Portugal, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, United Kingdom, and the United States.
- QuickBooks Online: available in all countries. Marketplaces (Uber Eats, DoorDash Marketplace, Grubhub, Just Eat Takeaway, Deliveroo, Glovo, foodpanda, Grab, Keeta) and POS connections (Square, Toast, Clover, Lightspeed): availability varies by partner and country. Contact support to confirm yours. All partner integrations require the Premium plan.
Data backup
- Open Settings in the sidebar.
- Go to the Data backup tab at Settings → Data backup
- Choose the data types you want to export.
- Start the export and download the file when it is ready.
Plan
- Open Settings in the sidebar.
- Go to the Plan tab at Settings → Plan
- Review your current plan, billing cycle, trial status, and renewal date.
- Open Settings and go to the Plan tab at Settings → Plan
- Compare available plans on the page or visit pricing page for full details.
- Select the plan you want.
- Confirm billing details.
- Complete checkout to apply the new plan.
- Open Settings and go to the Plan tab at Settings → Plan
- Open Manage billing or subscription management.
- Choose cancel subscription and confirm.
- Note when paid access ends; you may have a short grace period before the account moves to the Free Plan.
- After cancellation you can continue on the Free Plan with a digital menu, QR ordering, and guest payments.
Miscellaneous
Miscellaneous
- dinerr is a standalone cloud platform. No separate POS install is required.
- Use dinerr Mobile on iOS and Android, or any modern browser on tablets, phones, or kitchen displays for orders, tables, and payments.
- For custom workflows (for example forwarding orders to another system), enable webhooks under Settings → Integrations.
- Visit dinerr Tools for free calculators and audits. No signup required.
- Use the dish margin calculator to check food cost and gross profit per plate.
- Run the Google Business Profile audit to review your Maps listing health.
- Open the side menu and scroll to the bottom, or open the profile menu on mobile.
- Click Log out.
Email [email protected] with your feedback or suggestions.
Still need help?
Contact us at [email protected] · · +1 831 273 1336.
